Privacy Policy
Your privacy and data protection are fundamental to our values and operations.
Last updated: December 2024
Introduction
Solidarité Enfants Sans Frontières (SESF) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make donations, volunteer with us, or otherwise interact with our organization.
By using our website or services, you consent to the data practices described in this policy.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Donation Information: Payment details, donation history, preferred communication methods
- Volunteer Information: Skills, availability, background information, references
- Communication Records: Correspondence with our staff, newsletter subscriptions
- Event Participation: Registration details for events, workshops, or conferences
Automatically Collected Information
- Website Usage: Pages visited, time spent on site, browser type, device information
- Cookies and Similar Technologies: To enhance user experience and analyze website performance
- IP Address: For security purposes and geographic analysis of our audience
How We Use Your Information
We use your information for the following purposes:
Program Operations
- • Processing donations and issuing receipts
- • Managing volunteer applications and assignments
- • Coordinating program activities and services
Communication
- • Sending newsletters and program updates
- • Responding to inquiries and requests
- • Providing donation acknowledgments
Legal Compliance
- • Meeting regulatory requirements
- • Maintaining accurate financial records
- • Ensuring data protection compliance
Improvement
- • Analyzing website performance
- • Improving our programs and services
- • Personalizing user experience
Data Protection and Security
Our Security Measures Include:
- • SSL encryption for all data transmission
- • Secure payment processing through certified providers
- • Regular security audits and updates
- • Limited access to personal information on a need-to-know basis
- • Staff training on data protection and privacy
- • Secure backup and recovery procedures
While we implement robust security measures, no method of transmission over the internet is 100% secure. We continuously work to protect your personal information and will notify you of any data breaches as required by applicable law.
Information Sharing and Disclosure
We Never Sell Your Personal Information
SESF does not sell, trade, or rent your personal information to third parties for commercial purposes.
Limited Sharing Circumstances
We may share your information only in these specific situations:
- Service Providers: Third-party companies that help us operate our website, process payments, or send communications (under strict confidentiality agreements)
- Legal Requirements: When required by law, regulation, legal process, or governmental request
- Safety and Protection: To protect the rights, property, or safety of SESF, our beneficiaries, or others
- Organizational Changes: In the event of a merger, acquisition, or transfer of assets (with continued privacy protection)
Your Privacy Rights
Under applicable data protection laws (including GDPR), you have the following rights:
Access and Portability
Request a copy of your personal information and receive it in a structured, commonly used format.
Correction
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information, subject to legal retention requirements.
Opt-Out
Unsubscribe from marketing communications at any time through email links or direct request.
How to Exercise Your Rights
Contact us using any of the methods below:
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website performance.
Cookie Type | Purpose | Duration |
---|---|---|
Essential | Website functionality, security, user sessions | Session/1 year |
Analytics | Understanding website usage and performance | 2 years |
Preferences | Remembering your choices and settings | 1 year |
You can manage your cookie preferences through your browser settings or by contacting us directly.
International Data Transfers
As an international humanitarian organization, we may transfer your personal information to countries outside the European Economic Area (EEA) for legitimate operational purposes.
When we do transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the European Commission and adequacy decisions where applicable.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this privacy policy or as required by applicable law.
Retention Periods:
- • Donation Records: 7 years (legal requirement)
- • Volunteer Information: 3 years after last activity
- • Newsletter Subscriptions: Until you unsubscribe
- • Website Analytics: 26 months maximum
- • Contact Form Submissions: 2 years
Children's Privacy
Our website and services are not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Mailing Address
SESF3 Avenue Jacques Prévert
77200 Torcy, France
We will respond to your privacy-related inquiries within 30 days of receipt.